FAQS (HOW IT WORKS!)
What is our CSA box?
Our CSA box is a seasonal mixed hamper of vegetables and fruits sourced firstly from our own organic farm in Garnet Valley Summerland, then from other local farmers. During the shoulder seasons when local produce is sparse, we supplement the boxes with high quality, imported organic produce from California and Mexico through a reputable, ethical wholesaler in Vancouver, this helps us extend our delivery period while still providing a varied, high quality hamper.
CSA stands for Community Supported Agriculture. Traditionally, with CSA box services, the season's hampers are paid in advance by customers at the beginning of the season, helping farmers plan efficiently, reducing waste and over production, while ensuring freshness and a quality experience for customers. CSA boxes are a popular emerging model that helps small scale organic farmers stay viable in the face of global systems. CSA models help to guarantee the farmers a customer base for their produce and cover expenses throughout the growing season, not only when the products are available for sale.
While much the same in spirit and service offered, we differ in the payment schedule. We understand that it is difficult for many of our customers to pay up front for the full season, and there are likely occasions when you may not wish to receive your regular delivery, so we suggest that you pay as far ahead as you are willing and able. We do ask that you always keep current in your payments.
What are the different box options?
Each box contains a variety of Certified Organic produce – vegetables and fruit. Occasionally if we know the local grower and trust that they do grow organically, even if they have chosen not to be certified, we will include their produce (listed as spray free or transitional).
If you are on a restricted diet, a gardener or a picky eater (!), you can customize your order by choosing the Empty Customizable Box, there is a $4 charge for customizing the box contents. Because eating habits are so varied, it's hard for us to tell you which box size will suit you. There may be a period of trial and error before you find the perfect fit! These are the box options:
- $4 Empty Customizable Box (you select everything you want from the virtual marketplace for each order online, perfect for gardeners or picky eaters! $4 fee for custom ordering, full price of box will vary according to the contents. You need to log on each week to complete your order, which must reach the minimum $40 value)
- $25 Singles CSA Box (great for 1 or 2 local eaters! You need to add other items each week, to take the order total to the minimum $40 value)
- $40 Regular CSA Box (perfect for a couple or small family)
- $60 Family CSA Box (you enjoy your veggies!)
No matter which CSA option you choose, you must order a minimum of $40 worth of products to complete your order.
There is a substitutions field on your recurring order page – if there are any items of produce that you would rather not have in your box, please enter them here. We will then substitute them with another item of equal value.
Why do I need to set up a recurring order?
By committing to regular orders you allow us to plan crops with farms and supply a more consistent selection of local produce. We ask that you choose the frequency of your delivery that works best for you – either weekly, every two weeks, or monthly.
Each year we plan the crops for our own farm; and with fruit growers in the valley to figure out how much they can sell to us. Having a consistent clientele allows more accurate planning.
You can change your schedule but we ask you to try to minimize changes. Once you sign up you don't need to place a fresh order every week: you will automatically receive your delivery according to the schedule you chose when you made your initial order. You can modify your order or put your box on hold any time you like.
What could I expect to receive in a $40 bin?
The selections for the week are always changing according to the season. The boxes are typically around 70% veggies and 30 % fruits. The Friday prior to delivery, we post the box contents on the website, if you hover your cursor over the name of the CSA box it will bring up a text box with the box contents planned for the following week. A recipe sheet accompanies your order to suggest ways of using the more unusual items, or inspire you to try different ways of preparing veggies that occur frequently. A sample $40 box in August might include:
- Bunch Rainbow Carrots
- ½ lb Red Onions
- One Pointed Cabbage
- One Cucumber
- 12oz Beans
- Two Red Peppers
- 2lb Nectarines
- 2lb Peaches
- Bunch Kale
- Bag Mixed Salad
- 2 Head of Garlic
How do I order extra grocery items?
You can custom order grocery items to be added to your recurring CSA veggie box. Between the Friday morning and Sunday midnight previous to your scheduled delivery, log into your account and select items for your order on the Online Market (click on the individual headings of the virtual market stall on your order page to see what is available). These selected items will only stay on your order for one time, unless you choose them to be recurring items. For example, if you order a loaf of bread, it will only come with the next delivery. If you would like this to be a recurring item, please select the infinity symbol beside the item which will establish the item as recurring with each scheduled order.
Is there a weekly order deadline?
Orders are processed on Mondays, so we have an order deadline of Sunday midnight for all orders expected during that week. Any orders received after Sunday night will be delivered the following week in around 10 days time. Please note that orders are set up to be recurring, set to a frequency that you select upon sign-up. If you would like to change this setting, please let me know via email by Sunday evening.
What are my payment options?
We accept Cash, Cheque or online by secure paypal service via our website. Payments made online are processed using the secure paypal service. A 3% surcharge fee applies to all credit card or paypal payments' payments. Please make all cheques payable to localmotive.
When will my delivery arrive?
Your purchase of $40 or more includes free delivery to your office or Home Delivery is on tuesday, wednesday, thursday or friday depending on where you live. When you enter your delivery route the website will tell you which day to expect your order. Timing is difficult to predict as the rounds change significantly from week to week, and sometimes deliveries do run late into the evening – especially in the summer. If you are out on delivery day, please leave instructions in the directions field on the sign up page as to where you would like us to leave your box. Preferably in a cool, shady spot Or you could leave us out a large cooler with an ice pack and we'll transfer your produce and groceries into that.
Can I place my box on hold?
You can place your box on hold, before the Sunday midnight order deadline, by logging in to your account, and going to the Online Market. Scroll to the bottom of the page, and look for the option to Place my Order on Hold... set the dates accordingly, and make sure that the resume date is set before the Sunday midnight order deadline for the week you would like to resume.
What should I do if I'm not happy with my order?
Occasionally we slip up! We are working with highly perishable items that aren't tampered with to increase shelf life! Sometimes when we are packing boxes the produce can look fine, but deteriorate quickly between the packline and your kitchen. In this case, if you are ever not happy with the quality, please let us know as soon as possible and we will either replace the item in your following delivery or credit your account. As a small business, it is very important to us that you let us know any concerns about our service so that we can make it right!